Customer Comments
Everything arrived in great time. Thanks very much, always enjoy doing business with you.
Sharon Scotton
Just a short note to let you know that the guitar arrived first thing this morning. Many thanks for the efficient service and I will not hesitate to buy from you again. Best of luck with the new shop.
Eric Pomfret
Just thought i drop you a line to thankyou for the quick
arrival of the soundcard i ordered, express delivery or what.
I also found your web site very user friendly and informative.
Richard Hibbert
No problems with anything on this site . I have purchased from your company before and was extremey satisfied,both with the quality of the goods ordered and the service recieved.
David Rowlands
My telecaster arrived this morning, it was well worth the wait. It is awesome.
Thanks to all at Dolphin Music, the help in choosing the guitar was first class as was the customer service.
Graham Martin
This has to be the most easiest way to view, select and pay for service I use on the internet. Stores are important, but when you know what you want and what you need, you can't do better than ordering online from Dolphinmusic.
Keep up the great work.
Tom Gascoigne
Just wanted to say a big thank you for all your help and support getting suitable microphones / mixer etc for our school stage. The Rode NT3's work brilliantly and the children can be heard anywhere, they are even picked up from the back of the stage. We are going to mount these 2 permanently at the sides and I am just placing an order for another 2 for when we extend the stage forward.
Dave Jones
Just a thank you for my order. A great service you provide.
Graham Watts
Hi, Hope this gets to you. I've just had delivered my new Fender Strat, it's gorgeous. I just wanted to thank Dolphin Music for the excellent service they have provided. I'd like to thank Richard Lennon as he has been my contact when dealing with Dolphin Music in all my correspondence. So every mail that I sent asking about the guitar was always answered by the same guy. Other places you get passed from pillar to post, and it feels like you have spoken to every man and his dog and you have repeat yourself every time you speak to another person. Even when I phoned up to place the order I spoke to Richard, so he knew all about my requirements. So I placed the order, and as promised the guitar turned up, very well packed with a case and lead. Perfect! I've tried to source this guitar from a few other places, but they were so inefficient at replying to my mails I'd already ordered it from you guys before they responded.
I wish you every success, your service is first rate - I simply can't fault it. It's made the purchase of my guitar an even more pleasurable experience!
Many thanks and best wishes.
Gordon Hadley
For being so easy to deal with.
I got my Virtual Guitarist 2 and its great. Just what I wanted
Keith Trigwell
Just wanted to say a big thank you to you guys for an extremely friendly and professional service and prompt delivery. I spoke to a chap called Richard and ordered a Korg micoKontrol on Tuesday afternoon. I was worried about the next day delivery, because most sites that claim next day delivery usually take up to 3 days to deliver. I ordered Tuesday afternoon and my kit was delivered Wednesday morning. I am very impressed with the service I received from dolphin and will be using you guys again.
Imran Mumtaz
I have purchased several items (big & small) over the last 6 months at Dolphin and all have arrived next day delivery. The website is a breeze to navigate and the search facility & descriptions are the best I have seen online. The option to link to a manufacturers website and even directly to the exact product is second-to-none. Also, the stock counter is such a handy feature and it has never been wrong (touching wood as i speak). What can i say? I think i've said it all. (p.s. I am a real customer - this is not somebody in the sales dept).
Graeme Clark
Your site is one of the best musical equipment online shops in europe, with competitive prices as well...keep up the good work!
Rik Star
No questions - just congratulations on an excellent service. My amp arrived at 10 a.m.
Richard Hepburn
What I needed at the right price and delivered quickly. Always first class service up. Keep it up!
Chas Gill
Just to let you know your driver's just been with the replacement Guitar Rig :) and taken the faulty one. Thanks once again for your aftercare service - other companies (*cough* soundcontrol *cough*) could learn a thing or two about customer service from you guys ;)
Bernard from Birmingham
"You deserve a huge 'thank you' for being a fantastic company. i have ordereda number of products from you recently, because your prices are very competitive. but it's the professional and friendly manner of your staff that sets you aside from 'the norm'. and your aftersales advice has been extremely sound (and very patient too!!).
It's about doing the basics, but doing them really, really well. that's why dolphin excels.
Ben from Rushden
I would just like to say a huge thank you for the mixer (SC E-12) that arrived yesterday - a fantastic product (albeit I didn't order enough connecting leads - I have now though)
The delivery was faultless and your prices are exceptional! I was seaching eBay for a desk for ages until I found your site.
Well done Dolphin Music and all your staff. I'll be a regular visitor!
David from Orkney
I have now shopped twice at Dolphin Music and I have to say "Fair Play to Yez" (as we say in Ireland) I have been very satisfied twice now and I will not even think of going elsewhere to buy equipment (unless you don't stock it) I really like the way the prices have Euros aswell as Sterling (very helpfull) your staff were very friendly and informative when i called. I love the way you can view your tracking number on the web. I don't know what way parcelforce works but according to the site they went from Birmingham to Eire in 1hr and 15mins, thats brilliant. I have previously ordered computer parts from a company in Dublin and they took ages! I even selected the important parts to come by way of DHL and the less important by there couriers anf the couriers arrived before the DHL (not a good way to do business) I think one of the most important things to keep in mind when you are an internet merchant is customer service as people are constantly worried as to the whereabouts of their goods. Anyway I'd just like to say that I'm a very satisfied customer, give yourselfs a big pat on the back.
Sláin Abhailé from Cillian
After placing a small order recently, I am writing to thank all at Dolphin Music for the excellent service provided from ordering through to aftersales and the helpful and efficient manner displayed on the phone. I shall be returning in the future!
Simon from Reading
I'd just like to say thanks on your excellent customer service. I recieved an evolution mk249c2 midi keyboard from my father as a gift at christmas which developed a fault. After a rapid response to the initial e-mail, the keyboard was picked up the very next day and returned to the manufacturer, repaired and returned to me within 2 weeks. All members of your team were
hugely helpful and efficient when i spoke to them on the phone. These days with so many companies utilising the internet for sales, so few of them actually seem to give a damn about the customer, sometimes before the goods have even been dispatched, it is refreshing to find a company like yours.
Dave from Perth
I would just like to thank Dolphin Music for their service throughout the course of this purchase. In enquiring by email about specific technical details, their response was fast, personal, friendly and, most importantly, useful in assisting my choice of equipment.
Kieran from Bolton
I ordered a set of AKG K141Studio Headphones from you on Tuesday of this week at precisely 16:01. I recieved them at around 12:00 PM on Wednesday, the following day - that's less than 24 since I ordered them! I couldn't believe that, I really couldn't. Living near Inverness in the Highlands of Scotland, I'm used to next day delivery meaning at least 2 days, but less than 24 hours is unbelievably exceptional! I am simply stunned! Well done!
When I need more audio hardware or software, I will mostly definately make Dolphin Music my first port of call!
Jon from Inverness-Shire
The intended trip has been delayed to next weekend. Please could you send the MKE 300D as soon as possible as it would be nice to have it with us whilst away.
The way that this problem has been dealt with is first class in every respect. I have received service that is rarely if ever found in the High Street, and that's without leaving my house!! Dolphin Music are first rate and highly recommended.
Phil from Kent
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Dolphin Music has always been about musicians. We have an experienced team that understands the needs of professionals, home users & beginners. We aim to offer an effective and value for money service that will help you find the music technology solution you need at a competitive price.
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