About Us - Quick Facts
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Safe, Secure Online Shopping
We have worked hard to create one of the safest online shopping environments in the industry. We have been trading online since 1999 & have served thousands of customers over this time. SecureHosting is the preferred payment gateway of SafeBuy – the UK’s leading accreditation scheme for web retailers.
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The Largest Selection of Gear
With over £2m worth of stock available for next day delivery we can supply over 10,000 different products from over 500 manufacturers. Our online stock control system tells you exactly what we have in stock and our warehouse team ship out all instock orders the same day (before 3pm*).
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Best Service
Here at Dolphin Music we know that it's all about you, the customer. Without you, we wouldn't be in the position we are today, as one of the leading online music retailers in the UK! That's why we always pride ourselves in offering the best possible customer service. To us, a successful company = happy customers.
To read what some customers had to say, click here.
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The Best Product Information
From customer product reviews to real time online stock levels to all the latest product news our web site has been designed to give you the information you need when you need it. The powerful web search allows to find products, news, help & FAQ's by keyword.
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Friendly & Knowledgable Staff
As a company we have grown fast over the last few years, much of this is credited to our staff. With a diverse range of skills and experience between our sales team can answer all your questions - and if we can't, we will find out for you! Our goal as a company is to exceed the expectations of every single customer.
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Best Prices & Europe Price Matches
We have worked for years to bring you the best music gear at best prices, with our commitment to superior customer service and product knowledge and we believe it makes for an unbeatable combination. However, in todays market we may not always be aware of all the price fluctuations for all the products we sell. So, we offer competitive price matching.
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High Street Music Shops
As well as our online business we also have a growing chain of music shops with locations in Liverpool City Centre & Huddersfield.
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Award-winning Business!
In just a few years, Dolphin Music has collected an impressive number of awards and nominations, including: IoD Merseyside Young Director of The Year (Winner 2008); Liverpool Echo/ MSIF Kickstart Award for Best Growing Business (Winner 2008); Sunday Times Fast Track 100 (11th in 2006, 37th in 2007); and others (see bottom of the page)
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Easy Online Returns
Returning products to Dolphin Music is easy. Whether its a product you decide you don't want (within 7 days of receipt) or a faulty product we aim to make it as easy as possible to send it back.
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* If you require urgent delivery then please check if your order is being sent out. Unfortunately, due to seasonal variations in trade sometimes this is not always possible.
Need to know more? Check our FAQ page!
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